GitLab + Zendesk Integration

Synchronize issues, bugs, and commits between your development and support teams. Your support can create issues from Zendesk and your developers can keep them updated through GitLab.

GitLab and Zendesk Integration Interface showing issue synchronization

Key Features

Issue Synchronization
  • Automatically create and link GitLab issues from Zendesk tickets
  • Real-time updates on commits and issue status
  • Two-way comment sync
Custom Field Mapping
  • Map Zendesk ticket fields to GitLab issue fields
  • Labels & Milestone Support
  • Customizable templates
Enterprise Security
  • OAuth 2.0 authentication
  • Enterprise-grade security and compliance
  • Customizable webhook configurations
Transparency
  • View all issues and commits in Zendesk
  • Clear and simple pricing for your team
  • Priority support

Integration Details

How It Works

API Integration

Our secure middleware connects to both Zendesk and GitLab APIs to create a seamless integration environment for your team.

  • Secure middleware connection
  • Seamless integration environment
  • Handles complex synchronization
Issue Management

Create new issues or link existing ones directly from Zendesk tickets.

  • Use existing templates
  • Set milestones and epics
  • Configure labels and custom fields
Commit Tracking

Automatically link commits to Zendesk tickets.

  • Automatic commit linking
  • Track code changes
  • Monitor development progress
Comment Synchronization

Keep all stakeholders informed with synchronized comments.

  • Two-way comment sync
  • Real-time updates
  • Share progress seamlessly
Git-Zen for GitLab integration dashboard showing issue management Install Git-Zen for GitLab

Demo from the Zendesk Team (note, DevOps version is identical to GitLab version)

Mapbox - Git-Zen Customer
Netlify - Git-Zen Customer
Ironman - Git-Zen Customer
DJI - Git-Zen Customer
Steelcase - Git-Zen Customer

pricing

Simple Pricing

Free Trial!
Basic
$99.99

per month

(per Zendesk instance)

  • Unlimited issues
  • Basic field mapping
  • Standard support
  • Email support
Start Free Trial via Zendesk
Popular!
Annual Plan
$900.00

per year

(per Zendesk instance)

  • Two months free
  • Priority Support
  • Beta features
  • Convenient payment options

Start Free Trialvia Zendesk
Enterprise
Custom

Contact us for pricing

(Enterprise features)

  • All features from Basic
  • Priority Support
  • Custom Development
  • SLA Guarantees
  • Dedicated Account Manager
Contact Us

FAQ

Common Questions

Git-Zen supports all GitLab issue types including Issues, Incidents, and Epics. You can also configure labels and assignees specific to your organization's workflow.
Git-Zen fully supports GitLab labels and milestones. You can configure default values or allow users to select from your project's existing labels and milestones when creating issues.
Yes, Git-Zen allows you to map any custom fields between Zendesk and GitLab. The integration supports both standard and custom fields, with validation to ensure data integrity.