Azure DevOps + Zendesk Integration

Synchronize work items, feature requests, and commits between your development and support teams. Your support can create issues from Zendesk and your developers can keep them updated through Azure DevOps.

Azure DevOps and Zendesk Integration Interface showing work item synchronization

Key Features

Work Item Synchronization
  • Automatically create and link Azure DevOps work items from Zendesk tickets
  • Real-time updates on commits and work item status
  • Two-way comment sync
Custom Field Mapping
  • Map Zendesk ticket fields to Azure DevOps work item fields
  • Area Path & Iteration Support
  • Customizable templates
Enterprise Security
  • OAuth 2.0 authentication
  • Enterprise-grade security and compliance
  • Customizable webhook configurations
Transparency
  • View all work items and commits in Zendesk
  • Clear and simple pricing for your team
  • Priority support

Integration Details

How It Works

API Integration

Our secure middleware connects to both Zendesk and Azure DevOps APIs to create a seamless integration environment for your team.

  • Secure middleware connection
  • Seamless integration environment
  • Handles complex synchronization
Work Item Management

Create new work items or link existing ones directly from Zendesk tickets.

  • Use existing templates
  • Set sprints and iterations
  • Configure priority and custom fields
Commit Tracking

Automatically link commits to Zendesk tickets.

  • Automatic commit linking
  • Track code changes
  • Monitor development progress
Comment Synchronization

Keep all stakeholders informed with synchronized comments.

  • Two-way comment sync
  • Real-time updates
  • Share progress seamlessly
Git-Zen for Azure DevOps integration dashboard showing work item management Install Git-Zen for Azure DevOps

Demo from the Zendesk Team

Mapbox - Git-Zen Customer
Netlify - Git-Zen Customer
Ironman - Git-Zen Customer
DJI - Git-Zen Customer
Steelcase - Git-Zen Customer

pricing

Simple Pricing

Free Trial!
Basic
$99.99

per month

(per Zendesk instance)

  • Unlimited work items
  • Basic field mapping
  • Standard support
  • Email support
Start Free Trial via Zendesk
Popular!
Annual Plan
$900.00

per year

(per Zendesk instance)

  • Two months free
  • Priority Support
  • Beta features
  • Convenient payment options

Start Free Trialvia Zendesk
Enterprise
Custom

Contact us for pricing

(Enterprise features)

  • All features from Basic
  • Priority Support
  • Custom Development
  • SLA Guarantees
  • Dedicated Account Manager
Contact Us

FAQ

Common Questions

Git-Zen supports all Azure DevOps work item types including Bugs, Features, User Stories, Tasks, and Epics. You can also configure custom work item types specific to your organization.
Git-Zen fully supports Azure DevOps area paths and iterations. You can configure default values or allow users to select from your organization's existing paths and iterations when creating work items.
Yes, Git-Zen allows you to map any custom fields between Zendesk and Azure DevOps. The integration supports both standard and custom fields, with validation to ensure data integrity.