What’s new in Git-Zen: GitHub Projects V2, custom issue headers, regex sync filters, and more. See the updates →

Zendesk + Git Integration | Seamless Support & Development Sync

Bridge the gap between customer support and development teams. Automate ticket tracking, issue creation, and commit synchronization.

Not sure which? Book a 20-min demo · Read our flagship blog post

Git-Zen interface inside a Zendesk ticket showing linked GitHub issues, commits, and pull requests

Why Choose Git-Zen for Your Zendesk Integration?

Seamless Integration

  • Automatically sync by mentioning ticket numbers in commits.
  • Create and link issues with just one click.
  • Perfect for agile teams.

Real-Time Visibility

  • Get instant visibility into development progress.
  • Live updates on commits, pull requests, and issue statuses.
  • Enhance customer support with transparent development tracking.

Enterprise-Grade Customization

  • Customizable tags, labels, fields, and security settings.
  • Support for multiple repositories and custom templates.
  • Advanced permission controls.

Predictable Pricing

  • Flat-rate pricing per Zendesk instance.
  • Unlimited users, tickets, and integrations included.
  • Save with our annual plan featuring two months free.
Watch A Demo

See it in action

Git-Zen in a Zendesk ticket

Watch how Git-Zen creates and syncs issues, comments, and commits between Zendesk and your git tool — without your support agents needing a developer account.

Git-Zen Features

What is Git-Zen?

Issues/Work Items

Create new (or link existing) multiple issues/work items directly from within a Zendesk ticket, or link a Zendesk ticket directly from an issue/work item. Use your existing templates, and set sprints, iterations, projects, priority, labels, tags, milestones, custom fields, and more.

Commits/Check-ins

Git‑Zen makes it easy to look at past tickets and see exactly what code changes were made to address the ticket. Simply link a Zendesk ticket from within a commit message by including a simple reference tag - the commit (and the affected files) will be listed within the Zendesk ticket.

Comments/Updates

Automatically embed all issue comments and updates within the Zendesk ticket as public or private messages. Send public and/or private ticket comments automatically to the linked issue. See updated issue details directly within the ticket. Attachments included!

Customization

Add tags or labels to issues and tickets. Include DevOps custom field entry when creating a new work item. Set security levels so that only certain Zendesk user roles may create issues or change information. Hide unused sections.

Mapbox uses Git-Zen
Netlify uses Git-Zen
Ironman uses Git-Zen
DJI uses Git-Zen
Steelcase uses Git-Zen
Brasfield & Gorrie uses Git-Zen
Avocado uses Git-Zen
New Horizons uses Git-Zen
Grafana uses Git-Zen
Pfizer uses Git-Zen
Code Ninjas uses Git-Zen
Redgate uses Git-Zen
Rancher uses Git-Zen
Winmore uses Git-Zen
CockroachLabs uses Git-Zen
Dell uses Git-Zen
SMC uses Git-Zen
Citizens uses Git-Zen

Testimonials

What Our Customers Say

Git-Zen is a game changer for us. There were a few items that we requested to make the app conform to our specific use case and within hours Git-Zen support made the changes to conform the app to our use. @mentions to developers directly from Git-zen is exactly what we needed to close the loop on our communications without having to navigate between applications. Great experience all around. Highly recommend.

Krystal S.

Git-Zen has come to save many hours a week to our support and dev teams, through an easy-to-use and friendly interface. Their support is top notch, with quick turnaround times and excellent customer service, at a fair price. They don't just meet their numbers, but they make sure they are proposing solutions and taking customer's expectations into account at every interaction. Totally recommended.

Centro De Soporte Softland

This integration is extremely well built, with a great degree of customisation and flexibility. It has allowed us to streamline our workflow significantly. The support from the developers is some of the best around, fast and effective. I highly recommend this module.

David W.

I am VERY impressed with the Git-Zen team. We had several questions during our implementation process, and they were very responsive and helpful. The support team was thorough when investigating our questions and giving us instructions. One of our questions even lead to a request for additional functionality, to which they were very open and added the request their development short-list. I run a support desk for a SAS company and am pretty critical when working with other teams, and the Git-Zen team is truly exceptional.

Tiffany Z.

I had been shopping for helpdesk solutions that had an integration with Github and Git-Zen is honestly one of the major reasons we chose Zendesk. The app is incredibly powerful and gives helpdesk agents the ability to track, link to, create, and update issues seamlessly without ever needing to login to GitHub. There are a lot of configuration options so you can track what you care about on only share what you mean to. While the app is great the team working on it are incredible. They are very responsive and treat every request with care. On top of that, they take feature requests seriously and ACTUALLY IMPLEMENT THEM. I have nothing but good words for this app and team. I wish I could give greater than 5 stars

Noah K.

Git-Zen is a great application for Zendesk, allowing full integration with Azure DevOps. Every ticket sent to DevOps is kept up to date with all interactions carried out on any of the products. The support and development team is always open to suggestions for improvements in the application. Here at ONCLICK we received several requested improvements that helped our development process and deliver value to the customer. I recommend!

Tecnologia Onclick

pricing

Git-Zen Plans

14-Day Free Trial
Git-Zen Basic
$99.99

per month

(per Zendesk instance)

No credit card required to start

  • Two-way synchronization
  • Advanced customization
  • Unlimited users
  • Unlimited files/commits/issues

Git-Zen for GitHubZendesk Marketplace

Git-Zen for AzureZendesk Marketplace

Git-Zen for GitLabZendesk Marketplace
Popular!
Annual Discount
$900.00

per year ($75/month)

(per Zendesk instance)

  • Two months free
  • Priority Support
  • Beta features
  • Convenient payment options

Git-Zen for GitHubZendesk Marketplace

Git-Zen for AzureZendesk Marketplace

Git-Zen for GitLabZendesk Marketplace
Git-Zen Enterprise
Custom

Self-hosted GHE / GitLab, multi-org, custom SLA

(20-min walkthrough first)

  • Self-hosted GitHub Enterprise + GitLab
  • Priority Support & SLA Guarantees
  • Custom Development & Integrations
  • Dedicated Account Manager

Book a 20-min demosee Git-Zen against your setup

Git-Zen Documentation

GitHub

Git-Zen for GitHub will integrate with your issues and commits, as well as your projects, milestones, labels, assignees, templates, issue and ticket comments, and much more!

Learn more about the Zendesk GitHub integration →

Documentationfor Git-Zen

Install Git-Zenvia Zendesk

Azure DevOps

Git-Zen for Azure DevOps integrates your work items and check-ins. Create bugs, features, or custom work items. Use area paths, iteration, priority, severity, and your own custom fields.

Learn more about the Zendesk Azure DevOps integration →

Documentationfor Git-Zen

Install Git-Zenvia Zendesk

GitLab

Git-Zen for GitLab connects Zendesk with your GitLab.com projects. Create issues and link tickets to committed items. Synchronize comments, milestone, weight, labels, and more!

Learn more about the Zendesk GitLab integration →

Documentationfor Git-Zen

Install Git-Zenvia Zendesk

Linear

Git-Zen for Linear connects Zendesk with your Linear workspace. Create issues from tickets and sync cycles, projects, labels, priority, status, and assignee — no Linear seat required for agents.

Learn more about the Zendesk Linear integration →

Documentationfor Git-Zen

Install Git-Zenvia Zendesk

FAQ

Common Questions

Every Git-Zen install starts with a 14-day free trial — full access to every feature, no credit card required to start. At the end of the trial you choose your plan in the Zendesk Marketplace; if you don't choose one, your sync simply pauses (no surprise charges). Your settings, links, and history stay intact in case you decide to subscribe later.
Nope! Git-Zen is $99.99 per month for your entire Zendesk instance — unlimited agents, unlimited tickets. Or save 25% with our annual plan at just $900/year (equivalent to $75/month).
Yes, your data is secure. None of your Zendesk or source control data is stored within Git-Zen. Only your Git-Zen settings are maintained on our servers; your ticket and issue data stay securely within your Zendesk instance and your source control system.
Yes — GitHub Enterprise Server (GHE) and self-hosted GitLab are both supported on our Enterprise plan. You provide your instance Base URL during setup and add Git-Zen's outbound IP to your firewall allowlist so webhooks can reach it.

Azure DevOps is currently cloud-only (dev.azure.com) — on-prem TFS / Azure DevOps Server is not yet supported.

Have a self-hosted setup? Reach out and we'll walk through the install: zdapps@thirdsouth.capital.
Yes you can. Git-Zen allows for multiple tickets to be linked to the same issue, as well as multiple issues to be linked to the same ticket.
Absolutely. Git-Zen offers several customization options that let you add your own tags to Zendesk tickets when linked and closed; reports can easily be generated showing which tickets have been escalated, and whether they have been addressed.

What's new in Git-Zen

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